Refund & Cancellation Policy

01Cancelling a plan

You can cancel any paid plan at any time from Plan & usage → Cancel subscription. You don’t need to contact us.

• Your plan stays active until the end of the period you’ve already paid for. Nothing more is charged after that.
• When it ends, the account moves to the limits of the free Solo Basic plan. Nothing you’ve made is deleted, and you can start a paid plan again whenever you like.
• To remove your data as well, delete your account from your Profile.

Solo Basic is free for good, so you can try every area of the app before you pay.

02When we refund

We don’t refund a payment because you changed your mind, didn’t use the Service, or found it wasn’t for you. This applies to every payment: a first payment, a renewal (monthly or yearly), seats, extra brands and credit packs.

We do refund when:

• The Service didn’t work or didn’t deliver what you paid for. For example, a paid feature you bought couldn’t be used, or credits were taken for work that never arrived. We’ll first try to fix it. If we can’t fix it within 7 days of your report, we refund: in full if you couldn’t use what you paid for at all, otherwise the part of the payment that covers what didn’t work. Credits taken for failed work are put back.
• We misled you. If our pricing page, plan descriptions or anything else we published described the Service in a way that was materially wrong, and you paid relying on it, we refund that payment in full.
• You were charged wrongly. See “Wrong, duplicate or failed charges” below.
• The law requires it. Nothing here takes away rights consumer law gives you.

Tell us within 30 days of the payment, or of when the problem started if that’s later. Problems caused by your own setup are not failures of the Service: for example, a connected account you disconnected, an expired key for your own media tool, or a channel that rejected a post for breaking its rules.

03Renewals

Plans renew automatically at the start of each month or year until you cancel. To stop the next renewal, cancel before the renewal date shown in Plan & usage. Renewals already charged are refunded only as “When we refund” describes.

Razorpay emails you about each charge.

04Changing plan, seats or brands

• Upgrades, extra seats and extra brands take effect straight away. Razorpay charges the difference for the rest of the current period, worked out to the day.
• Downgrades, fewer seats and ending a brand also take effect straight away, and the lower price applies from the next charge. Money already paid for the current period isn’t refunded.
• Moving to the free plan ends the subscription; the time left in the period isn’t refunded.

05Credit packs and auto top-up

• Credit packs are refunded only as “When we refund” describes. Credits taken for work that failed are put back.
• Auto top-up adds a pack only when you’ve switched it on, and only up to the monthly limit you set. A pack charged beyond that limit, or while auto top-up was off, is a wrong charge and is refunded in full. Switch auto top-up off any time in Plan & usage.
• Packs expire 12 months after purchase. Credits have no cash value and can’t be exchanged for money.

06Wrong, duplicate or failed charges

If you’re charged twice, charged the wrong amount, or money leaves your account for a payment that failed, tell us and we’ll refund it in full. Money held for a failed payment is usually released by the bank automatically within 5–7 working days.

07Your own tools

Generation by media tools connected with your own keys (Runway, Higgsfield, Google Veo, ElevenLabs) is billed by those companies, not by us. Refunds for those charges are under their policies.

08How to ask for a refund

Email billing@seidrstack.com from the email on your account, with the payment’s reference (shown under Payments in Plan & usage, and in Razorpay’s receipt) and what went wrong: what you tried, when, and what happened. Screenshots help.

• We reply within 2 working days.
• Approved refunds go back to the original payment method through Razorpay within 5–7 working days. Your bank or card issuer may take a few days more to show it.
• Refunds are in the currency you paid in. We can’t control exchange-rate differences or fees your bank charges.
• If you disagree with our decision, write to the Grievance Officer (below).

09Chargebacks

Please talk to us before raising a chargeback with your bank; most problems are quicker to fix directly. If a chargeback is raised, we may pause the account while it’s resolved.

10Contact

Billing: billing@seidrstack.com. Grievance Officer: support@seidrstack.com. Post: Seidr Stack, No 60/5, 4th T Block, Jayanagar, Bengaluru 560041, Karnataka, India. See also Contact.