01What you’re buying
/Seiðr is software used online at https://marketing.seidrstack.com. Plans, seats, brand add-ons and credit packs are all digital. Nothing physical is made or shipped, and there are no shipping charges.
02When it starts
- Plans, seats and brands: active as soon as Razorpay confirms the payment, usually within a minute of finishing checkout.
- Credit packs: added to your account as soon as the payment is confirmed.
- Free plan: available as soon as you sign up.
03How it’s delivered
You use the Service by signing in to your account, from anywhere with an internet connection and a current browser. Razorpay emails a receipt for every payment, and every payment is listed under Plan & usage. What you make in /Seiðr is delivered in the app, as downloads, or to the channels you connect and publish to.
04Where it’s available
The Service is available worldwide, wherever Razorpay can accept your payment and local law allows its use.
05If something doesn’t arrive
If you’ve paid and your plan or credits aren’t showing within 30 minutes, sign out and back in. If they’re still missing, email billing@seidrstack.com with the payment reference. We’ll fix it within one working day, or refund you under the Refund & Cancellation Policy.
06Contact
Billing: billing@seidrstack.com. Support: support@seidrstack.com. See also Contact.
Questions about this policy: support@seidrstack.com. Every policy is listed on Legal & policies.
