Questions, answered

/Seiðr reads your brand’s website and materials, writes down how your brand works as a Brand Spine (four systems: brand, voice, design and content), and then makes everything your brand needs from it: social posts, emails, ads, web pages, decks, print and video. Around that sits the work itself: ideas, briefs, project boards, review and approvals, a calendar, publishing, results, and the business side (clients, vendors, invoices, contracts).

Founders and freelancers working on their own brand (Solo), teams inside a brand or small studios (Teams), and agencies serving several client brands (Agency). Freelance writers, editors and project managers use it as a one-person team. Every account type gets every area of the app; plans differ in size and in what runs itself.

Yes. Solo Basic is free for good: every area of the app at a small size, with a monthly allowance of credits. Each week, a Basic account can also switch on one Pro feature (such as scheduling or automations) to try until Monday. See Pricing.

Your brand’s name and, ideally, its website. /Seiðr reads the site first and only asks what it can’t find. You can also upload brand books, decks, photos and past work, or connect accounts like Google Drive, Notion, Figma or Instagram to read from. No brand book needed.

Use the Contact form: pick what it’s about and it reaches the right person. Or email us: support@seidrstack.com for help with the app, privacy and data requests, and reporting misuse; billing@seidrstack.com for charges, invoices and refunds; hello@seidrstack.com for business, partnerships and press. We reply within one working day, Monday to Friday, 07:00–18:00 IST.

Yes, in your phone’s browser. The full app is built for a laptop or desktop screen, and the board, review and calendar work on a phone too.

One written record of how your brand works, in four systems. The Brand System holds what you stand for and who you’re for; the Voice System, how you sound; the Design System, how you look (colours, type, shape); the Content System, what you talk about and where. Everything /Seiðr makes follows it, so outputs stay on-brand without you re-explaining.

Every value says where it came from: found in your material, inferred, or confirmed by you. Where something needs proof (a claim, a number, an award) and there isn’t any, /Seiðr leaves it for you instead of inventing it. You review each card and accept, edit or redraft it, then approve each system.

Yes. Edit any field, redraft a card with a note on what to change, or add new material and let /Seiðr update what it learned. Approving the Brand System realigns the other systems’ drafts to match.

Yes. On Results, “Send what worked to the Spine” adds your best and weakest recent pieces, with their numbers, as evidence. The next Content System draft learns from what your audience actually responded to.

Website and app pages, social posts and carousels, copy and articles, full ad suites, emails, decks, print and events, video scripts and shot lists, and image prompts. With a connected media tool you can also generate the images, video and voice-over themselves. Each maker offers options to choose from, in your brand’s look and voice.

You do. Everything you put in and everything made for you is yours. We use it only to run the service, and never to train AI. See the Terms of Service.

Yes, always. AI can be wrong, and you’re responsible for what you publish: claims, prices, offers and legal requirements. Review and approval steps are built in so nothing goes out unseen.

Yes, on paid plans (or as Basic’s Pro feature of the week). Connect LinkedIn, Instagram, a Facebook Page or X in Connections, then book a card for a time or post it straight away. Booked posts go out on time, the card moves to Live, and results come back to it. Instagram posts need an image, which a media tool can make for the card.

Ready-made routines that run on their own, like “Brief to calendar”: when a brief is approved, its deliverables are made from the Spine and sent to your reviewer; once approved, each is booked on your channel. Others post review nudges and Monday digests to Slack, make client review links, or make the images for new posts. Each run acts as the person who set it up, with their role, and logs every step.

Teams is for one brand’s team or a small studio. Agency is for serving several client brands: more brands included, a client portal and reports, a vendor portal, and on Max, white-label. Both are priced per seat. See Pricing.

Each person has a role (for example Founder, Brand Lead, Content Manager, Account Manager), and each role sits in a band: Full, Maker or Contributor, priced from highest to lowest. Guests, such as a client approving work, are free. Adding or removing people changes the next charge, prorated.

Yes. Send a client review link for a card or a whole project. They see the work in your brand’s design, comment, ask for changes or approve, without signing up. Links expire after 14 days and can be revoked.

Invite a photographer, printer or freelancer with a registration link scoped to a project or brand. They fill in their details and upload documents (tax forms, insurance, signed agreements) to private storage, and you approve them. Purchase orders and their bills sit in Finance.

Yes. Connect Linear or Jira with an API key in Connections, then link a project’s board to a Linear team or Jira project. Every card gets an issue, issues there come in as cards, and moves sync both ways.

Solo Basic is free. Solo Pro, and Teams and Agency (priced per seat), are on Pricing, monthly or yearly (about 20% less). Extra brands are a small monthly add-on. Prices are in US dollars, plus GST where the law requires.

Through Razorpay’s secure checkout, by card and the other methods Razorpay offers. Your card details go to Razorpay, never to us. Plans renew automatically until you cancel.

Any time, from Plan & usage. Upgrades apply straight away and are prorated. Cancelling keeps your plan to the end of the paid period, then moves you to the free plan; nothing is deleted.

Not for a change of mind, so try everything on the free plan first. We do refund if the app didn’t work or deliver what you paid for and we can’t fix it, if anything we published misled you, or if you were charged wrongly. Tell us within 30 days. The details are in the Refund & Cancellation Policy.

Razorpay emails a receipt for every payment, and every payment is listed under Payments in Plan & usage. For a GST invoice with your company details, email us from Contact.

Razorpay retries it. Until it’s paid, the account works with the free plan’s limits. Nothing is deleted, and paying restores everything.

AI work uses credits: one credit is about one social post. Drafting a Brand Spine card, making an output or reading material each uses a little. Every plan includes a monthly allowance, shared by everyone in the account.

So one busy week can’t use the whole month. About a third of the month’s credits can be used in any week, and the week resets on Monday at 00:00 UTC.

Buy a credit pack (it lasts a year), upgrade, or switch on auto top-up: when you run out, a pack is added and charged on your next invoice, up to a monthly limit you set.

A little, for the work around each job. The generation itself is billed by the media tool you connected (Runway, Higgsfield, Google Veo or ElevenLabs), to your own account with them.

Reading connections are read-only. Tokens and API keys are encrypted before they’re stored, only opened on our servers for the call that needs them, and never sent to your browser. Disconnect any time from Connections.

To read your brand: your website, Google Drive, Gmail, Calendar, Dropbox, Notion, Confluence, Figma, Webflow, GitHub, GitLab, Slack, Linear, Jira, Trello, ClickUp, Instagram, LinkedIn, X, YouTube and Dribbble. To publish: LinkedIn, Instagram, Facebook Pages and X. To make media: Runway, Higgsfield, Google Veo and ElevenLabs. To work: Linear, Jira and Slack.

In Mumbai, India. AI providers (OpenAI, and Google when selected) process the parts of your content each task needs. The full list is on Subprocessors.

No. We never use your content to train AI models, and we never sell your data. See the Privacy Policy.

Delete any source, output or brand when you like, or delete your whole account from your Profile. It shows exactly what happens to each account first: brands you own alone are deleted with all their data; shared brands pass to another member.

Write to our Grievance Officer at support@seidrstack.com, or use the Contact form. We acknowledge a grievance within 24 hours and resolve it within 15 days, as India’s IT Rules, 2021 and the Digital Personal Data Protection Act, 2023 require.

Yes. Our Data Processing Agreement applies automatically when you process clients’ personal data in /Seiðr. For a signed copy, write to us from Contact.